Privacy Policy

Last Updated: March 13, 2026

Ember Labs LLC ("Ember Labs," "we," "us," or "our") operates the website emberlabs.ai and provides AI integration consulting services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services.

1. Information We Collect

Information you provide directly:

• Name, email address, company name, and message content submitted through our contact form
• Email address if you subscribe to our mailing list
• Billing and payment information when you purchase services (processed by our third-party payment processor)

Information collected automatically:

• Browser type, operating system, device information
• IP address and approximate geographic location
• Pages visited, time spent on pages, referring URLs
• Cookies and similar tracking technologies (see our Cookie Policy)

2. How We Use Your Information

• To respond to your inquiries and provide requested services
• To send project updates, invoices, and service-related communications
• To send marketing communications (only with your consent; you can opt out anytime)
• To analyze website usage and improve our services
• To comply with legal obligations

3. Third-Party Services

We may share your information with the following categories of third parties:

• Analytics providers (e.g., Google Analytics) — to understand how visitors use our site
• Payment processors — to process payments securely (we do not store your payment card details)
• Email service providers — to send communications you've opted into
• CRM platforms — to manage client relationships

We do not sell your personal information to third parties.

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, or as required by law. Contact form submissions are retained for up to 24 months. Client project data is retained for the duration of our engagement plus 12 months.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of marketing communications
• Request a copy of your data in a portable format

To exercise any of these rights, contact us at [email protected].

7. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will delete it promptly.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our website after changes are posted constitutes acceptance of the revised policy.

9. Contact Us

If you have questions about this Privacy Policy, contact us at:

Ember Labs LLC
Western Pennsylvania
[email protected]