Privacy Policy

Ember Labs AI (“Ember Labs,” “we,” “us,” or “our”) builds practical automation systems for small and mid-sized businesses. This Privacy Policy explains what information we collect when you visit emberlabs.ai, reach out to us, or work with us as a client, and how we use and protect that information.

Information we collect

We collect information you give us directly — for example, your name, business name, email address, phone number or mobile phone contact information, inquiry details, scheduling information, and the content of any messages you send us if you call or text. You provide this information when you contact us, book a fit call, or become a client. We also collect limited technical information from your visit to our website, such as basic analytics about pages viewed and approximate location.

How we use your information

We use the information you provide to respond to your inquiries, schedule and conduct AI fit calls, deliver the AI work you've hired us to do, send project updates related to active engagements, support active client work, and meet our legal and accounting obligations. We do not sell your personal information, and we do not share or sell your personal information to third parties for their marketing or promotional purposes.

SMS and phone communications

If you provide your phone number or opt in to receive texts from Ember Labs AI, we use that information to respond to your inquiry, coordinate scheduling, provide project updates, and support active client work. Message frequency varies. Message and data rates may apply. You can reply STOP at any time to opt out, or reply HELP for help. You can also contact us at [email protected] to opt out or get help.

Mobile phone contact information, SMS opt-in data, and text message consent will not be shared with or sold to third parties for marketing or promotional purposes. We may share this information with service providers (for example, messaging and communications vendors) only as needed to operate our systems and deliver communications you have requested, and not for those service providers’ own marketing or promotional purposes. We may also disclose information where required by law or to protect our rights.

Sharing

We share information only with service providers who help us operate our business (for example, calendar, email, and messaging vendors), and only to the extent they need it to operate or deliver those communications and services for us. Service providers are not permitted to use your information for their own marketing or promotional purposes. We do not share or sell personal information to third parties for marketing. We may also disclose information where required by law or to protect our rights, our clients, or the public.

Forms that collect a phone number

The contact form on this website includes an optional phone number field. Providing a phone number lets us respond to your inquiry by phone. Consent to receive SMS or MMS messages is collected separately through an unchecked opt-in box on the form, is not required as a condition of any purchase or engagement, and can be withdrawn at any time.

Retention

We keep personal information for as long as it is needed to provide our services and to meet our legal, tax, and accounting obligations. You can ask us to delete information we hold about you by emailing us at the address below; we will honor reasonable requests except where retention is required by law.

Your choices

You can opt out of text messages from us at any time by replying STOP to a message from 814-808-5956, or by contacting [email protected]. Reply HELP for help. You can also ask us what information we have about you, correct it, or request deletion by emailing [email protected].

Changes to this policy

We may update this Privacy Policy from time to time. The effective date at the top of this page reflects the most recent version. Material changes will be communicated through the website or by direct notice where appropriate.

Contact

Questions about this Privacy Policy? Email [email protected] or call or text 814-808-5956.